Refund Policy

At Artivane, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

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Returns

• You have 14 days from the date of purchase to request a return.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase is required for all returns.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original method of payment.

• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to an error on our part.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund as necessary.

Contact Us
If you have any questions about our refund policy, please reach out to us at schwartzheinrich@gmail.com. We are happy to assist you!